Returns & Refunds

Everything we sell is 3D printed to order in small batches. We stand behind it. If something isn't right, we want to fix it.

The short version

30 days to return most items for a refund
Items must be unused and in original condition
Personalized and custom items are final sale (see below)
If it arrived damaged or defective, we replace or refund it at our cost — no 30-day limit needed, just tell us

Personalized and custom items

Anything printed with your username, custom text, or a made-to-spec configuration cannot be returned or refunded. Once your name is on it, we can't sell it to anyone else. This includes the Custom "Trust the Host" Tray, the Custom 8-Row Coin Display, and any special-request work.

This does not apply if the item arrives damaged, defective, or printed differently from what you ordered — that's on us, and we'll make it right.

How to start a return

Email ryanlane0331@gmail.com with your order number and what went wrong. Photos help a lot, especially for damage. We'll reply with return instructions.

Please don't send anything back before contacting us — unannounced returns are hard to match to an order.

Return shipping

Damaged, defective, or our error: we cover return shipping, or we may simply send a replacement and tell you to keep the original
Changed your mind: you cover return shipping. Original shipping charges are not refunded

Refund timing

Once we receive and inspect your return, we'll issue the refund to your original payment method. Most banks post it within 5–10 business days, though that timing is up to them, not us.

What 3D printing actually looks like

Printed parts have faint horizontal layer lines. That's normal and not a defect — it's how the process works, and it's visible on every FDM-printed product ever made. Color can also vary slightly between filament batches, and our Marble finish varies by design, so no two prints look quite alike. If you're unsure whether something is a defect or just normal print texture, send us a photo and we'll tell you straight.

Lost or stolen packages

If tracking shows delivered but the package isn't there, check with neighbors and your local carrier first — most turn up within a day or two. If it doesn't, contact us and we'll help you work it out.